Frequently Asked Questions

I’d like to return what I purchased from your online store. How do I go about that?

RETURN POLICY

In the event you are not thoroughly satisfied with your purchases from our online store, you may return it to us within 14 DAYS of receipt. Items must be returned to us in their original condition and packaging.

To return or exchange your jewelry, please call 518-781-4110 to obtain a return authorization (RA) number.

After doing so, please mail your item(s) to:
Singerman and Post
PO Box 226
Canaan, NY 12029

Please write the return authorization number on the outside of the package to ensure that the delivery will be accepted. Please insure for the full purchased amount. Singerman and Post is not responsible for jewelry damaged or lost in transit.

We will refund credits upon receipt via the original method of purchase. Refunded credits do not include shipping costs.

How do I clean and care for the jewelry?

To clean, simply wipe the earrings with a slightly damp cloth. It’s best to store all jewelry with sterling and silver plated ear wires/posts/beads in a small plastic box or bag to prevent tarnishing.

I’d like to send your jewelry as a gift to someone. How will it packaged for them?

Your jewelry will arrive in a 3.5″x 3.5″ white jewelry box enclosed with a colorful business card. The earrings will be on a card with a short description about how the jewelry is made. Please let us know if your purchase is a gift so that we do not include the billing information with the package. We’re happy to write a greeting on the back of one of our colorful business cards!

How often are new jewelry designs made?

We make a collection of around 100 new pieces each Spring and Fall season.

I lost my earring(s). Can I order a replacement?

LOST EARRING POLICY

Due to the changing nature of our collections, we do not make single earrings. However, we can usually make you a new pair if we still have the style patterns*. If the item in need of replacement is from an older collection we may not have the same beads in stock, but we will do our best to match as closely as possible.

Please either e-mail a digital photo of the earring(s), or mail us the remaining earring, so that we may identify the style number.

Please mail item(s) to:
Singerman and Post
PO Box 226
Canaan, NY 12029

*Regardless of the cost of your original purchase, replacements will be priced at current rates.